Shipping & returns

Shipping policy 

Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Vinotera Wine makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.

Interstate shipping: Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. We currently only ship to AK, CA, ID, LA, MO, NE, NH, NV, NM, ND, OR, VA, DC, WV, WY 

All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. By placing an order with us, you authorize Vinotera Wine to act on your behalf to engage a common carrier to deliver your order to you. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed. 

Extreme weather advisory: Prolonged exposure to heat and freezing temperatures can damage wine. Carriers do not insure against heat or cold damage, and we are unable to take responsibility for such damages after your wine has safely left our store. You are solely responsible for determining when and by what method you wish us to deliver your order—so be aware of weather conditions before shipping an order. That being said, we do reserve the right to withhold an order if we have clear reason to believe weather conditions are severe enough to significantly endanger the safety of your wine. In such a case, we will notify you promptly and discuss alternatives. Except for deliveries on the West Coast, we encourage you to select UPS Overnight or UPS 2Day as your shipping method during the winter or summer months, in order to reduce the likelihood of weather-related damage to your wine. In winter and summer we generally do not ship on Fridays, since carriers hold shipments over the weekends in their warehouses, where storage conditions may be far from ideal for temperature-sensitive products such as wine. 

Sales tax policy: Applicable Los Angeles County sales tax of 9.00% is added to all orders shipped or delivered within the state of California. With the exception of New Hampshire, which levies an 8% sales tax on wine shipments, all orders shipped to states outside California are not subject to California state sales tax. However, all orders picked up at our retail store are subject to California sales tax, even if it was not charged at time of order. Note that any new governmental taxes incurred subsequent to order will also be charged at date of shipment or pickup. 

Order processing time: Orders of "in stock" wines (as well as the "in stock" portion of orders that include both "in stock" and "pre-arrival" wines) are generally processed and shipped on the following Monday. Special shipping requests—including rush orders, international deliveries, requests to ship original wood cases, etc.—should be made by phone (preferred), email, or through the "Order Notes/Special Instructions." 

Futures/pre-arrivals: Futures/pre-arrival wines are not available for immediate shipment; we can provide you with estimated arrival times for particular wines by phone (626-396-9234) or email.  We do not automatically ship out pre-arrival wines. We typically email you upon the wine's arrival and will follow up by phone if we receive no response within a reasonable period of time.

Shipping spirits: Distilled spirits may only be shipped to addresses within the state of California. 

Shipping beer: Beer may only be shipped to addresses within the state of California.