General terms & conditions


ORDERS TAKE 24 HOURS TO PROCESS. Please give us a call at 626-396-9234 if you need to pick up or ship your order sooner.

SOMEONE 21 YEARS OR OLDER MUST BE AVAILABLE TO SIGN FOR PACKAGES CONTAINING ALCOHOL- All shipments containing alcohol must have someone 21 years old or older to sign for the package.

TO CHANGE OR CANCEL AN ORDER - Please call 626-396-9234 ASAP. We try to process orders as quickly as possible so the best way to to cancel or change an order is by phone and NOT email. 

ALL PRICES ARE NET - Most wine, liquor and nonalcoholic prices are pre-discounted. Some wines may get a further case discount. There is not a "mixed case" discount. Wines shown on this site are subject to prior sale and availability and are limited to existing inventory, i.e., there is no guarantee that an item listed will necessarily be in stock. 

PRICE CHANGES / PRICING ERRORS - All prices are subject to change without notice. We are not responsible for typographical errors and reserve the right to change incorrect pricing. Please check with your salesperson (via email, fax or phone) to insure correct pricing. 

LIMITATIONS - We reserve the right to limit quantities; no rain checks. 

RECEIPTS - At the completion of your order, your receipt will be emailed to you.

RETURNS - Technically, it is illegal for retailers to take wine back which is not spoiled. We do take returns on wines which are obviously corked or flawed. This is done, however, at our discretion. In these cases, store credit will be given towards additional purchases. If you feel your wine is flawed, it needs to be returned as soon as possible for evaluation. We do not honor returns on wines which have been improperly stored, mistreated or have been out of the store longer than 60 days. We also reserve the right to be the final arbiter of what constitutes a flawed wine. 

SHIPPING - Vinotera Wine makes absolutely no suggestions or intimates the right of any person to import alcoholic beverages across state lines. All alcoholic beverages apportioned through Vinotera Wine are sold in California. Vinotera Wine reserves the right to arbitrate/mandate shipping procedures and assumes no liability for any misinterpretation or misunderstanding of the above provisions or of shipping laws pertaining to individual states. Please see the SHIPPING page for further information.